Non-Discrimination Policy
Last Updated: January 2025
Statement of Non-Discrimination
Advanced Wound Care & Solutions is committed to providing high-quality wound care services to all individuals in our service area. We comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, or any other characteristic protected by law.
Our Commitment
Advanced Wound Care & Solutions:
- Provides services to all patients regardless of their background
- Treats all patients with dignity and respect
- Does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, sexual orientation, or gender identity
- Provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages
Accessibility Services
If you need these services, please contact our office at (833) 316-3030 or awcsmedicalgroup@gmail.com. We will work with you to ensure you can access our services and communicate effectively with our care team.
Filing a Grievance
If you believe that Advanced Wound Care & Solutions has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, sexual orientation, or gender identity, you can file a grievance with:
Advanced Wound Care & Solutions
Phone: (833) 316-3030
Email: awcsmedicalgroup@gmail.com
You can file a grievance in person, by mail, or by email. If you need help filing a grievance, our staff is available to assist you.
Office for Civil Rights
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.
Section 1557 of the Affordable Care Act
Advanced Wound Care & Solutions complies with Section 1557 of the Affordable Care Act (ACA), which prohibits discrimination on the basis of race, color, national origin, sex, age, or disability in certain health programs and activities.
Language Assistance
ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call (833) 316-3030.
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al (833) 316-3030.
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 (833) 316-3030。
Contact Information
For questions about this policy or to request accommodations:
Advanced Wound Care & Solutions
Phone: (833) 316-3030
Email: awcsmedicalgroup@gmail.com